General Information
Contact Information
- Office Phone #: (250) 295-7944
- Office Fax #: (250) 295-7946
- Office Toll Free #: 1-866-936-7375
- Mailing Address: Box 1753, Princeton, B.C. V0X 1W0
Email Contact
- billing@nethop.net - Changes to your Account, Account Enquiries, Billing Information.
- webcrew@nethop.net - Technical support, General Information.
Account Payment Options
DNS Server Information
- Primary DNS: 64.251.68.9 (Server Assigned is OK, and preferred)
- Secondary DNS: 72.2.44.2 (Server Assigned is OK, and preferred)
Email Server Information
- Mail server username: you@nethop.net
- Incoming mail server: mail.nethop.net
- Outgoing mail server: mail.nethop.net (server requires authentication)
- Supported incoming mail protocols: POP3, POP3 over SSL/TLS, IMAP, IMAP over SSL/TLS
-
Supported outgoing mail protocols: SMTP
To connect via POP3 securely over SSL/TLS, use port 995
To connect via IMAP securely over SSL/TLS, use port 993 (Recommended)
To send messages via SMTP securely, use port 465 or 587
- You always have the https://webmail.nethop.net option as a backup as well, and there you can also change your password.
CCTS Information
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services,
and complaints of small business customers about their telecom services, free of charge. If you have a complaint about
your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider.
If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at
www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Commission des plaintes relatives aux services de télécom-télévision (CPRST)
La CPRST est un organisme indépendant ayant pour mandat de régler les plaintes des particuliers et des petites entreprises de
détail relatives aux services de télécommunication et de télévision. Si vous avez une plainte à formuler concernant vos services –
que ce soit le service téléphonique, le service sans fil, le service Internet ou de télévision –, vous devez d'abord tenter de la
régler directement auprès de votre fournisseur de services. Si vous l'avez fait et que vous n'êtes pas parvenu à régler la plainte
de manière satisfaisante, la CPRST pourrait vous aider sans frais. Pour en savoir davantage sur la CPRST, vous pouvez consulter
son site Web à www.ccts-cprst.ca ou composer le numéro sans frais
1-888-221-1687.